VCF Operations 9 Log Assist

In VCF Operations 9 we introduced a feature called Log Assist which allows you to upload Support Bundles to Broadcom Support from VCF Operations itself. Here's how it works.

First, you must Register and License your VCF Operations instance, documentation on how to do that can be found here.

Second, you must have a Unified Cloud Proxy deployed in your environment. I covered how to deploy these previously here. Be sure to confirm Log Assist is Activated on your Unified Cloud Proxy.

Third, you must assign components to the Unified Cloud Proxy in Infrastructure Operations - Configurations - Logs - Log Assist Assignment.

You can see I've assigned my vCenter and VCF Operations instance. Drag and drop the components on the right to the left hand pane.

Once assigned they will show in the Assigned Objects tab.

You can now use the Log Assist feature found in Infrastructure - Diagnostic Findings. Users can also find this feature in Administration - Control Panel - Log Assist.

Click LOG ASSIST top right.

Click PREPARE A TRANSFER.

You now have the option of selecting the Object you want to collect a Support Bundle for, in my case I'll select the vCenter and click NEXT at the bottom.

Once Status goes to Connected click NEXT.

Enter your Support case ID and select TRANSFER.

You will see your most recent Transfer at the top. Selecting the double chevron at left will give you the details.

As you can see a Diagnostic Report is uploaded along with your Support Bundle. Once done it will look like this.

Your Support Bundle of logs has now been uploaded to Broadcom Support for analysis. There is a detailed KB for this process as well, you can find it here. Hope this was helpful!